Business Application Manager

Candidate Description

A seasoned Business Application and IT leader with over two decades of experience, this professional has driven digital transformation initiatives across not-for-profit, healthcare, government and financial services sectors. Leveraging deep expertise in Microsoft Dynamics 365 Customer Engagement and Finance & Operations, Azure and the broader Power Platform, they excel at aligning technology roadmaps with organisational strategy while championing robust governance and stakeholder engagement.

Their technical acumen is reflected in end-to-end delivery of ERP, CRM and modern workplace programmes, including nationwide deployments of an ERP, Microsoft 365, Azure Virtual Desktop and complex integrations using Dynamics 365. Adept at Agile and SDLC methodologies, they routinely craft user stories, direct UAT cycles and oversee Azure DevOps pipelines to ensure timely, quality outcomes. Notable successes span the implementation of a new HRIS and payroll platform for 800 staff at an In-Home Care Provider, Budget Planning automation within Dynamics 365 F&O for a Health Organization and the consolidation of legacy systems into a unified Dynamics 365 environment at a Public Venue Management.

Combining strategic vision with hands-on leadership, they mentor cross-functional teams, manage multi-million-dollar vendor relationships and foster a culture of continuous improvement. Their adaptability across diverse domains, from utilities at a Utility Corporation to professional services at an Accounting Firm, underscores a proven ability to deliver value and resilience in fast-changing landscapes. Employers benefit from their holistic perspective, balancing governance, innovation and operational excellence to maximise return on technology investments.