Technical Business Analyst

Candidate Description

With nearly two decades of experience spanning ERP, CRM and eCommerce transformations, this professional combines deep Microsoft Dynamics 365 expertise with a strong finance background as a CPA Fellow. They have served organisations such as a Professional Services Firm, a Travel Company and a Financial Institution, consistently translating complex business requirements into scalable technology solutions across retail, travel, telecommunications and energy sectors.

Adept at data-driven problem solving, they have orchestrated large-scale data migrations to Dynamics 365 Finance & Operations, engineered automated reporting engines in Excel VBA, and integrated Power Platform components with Azure and third-party systems. Key achievements include architecting a lead-acquisition engine acquired in a strategic exit, reducing migration cycle times through robust cleansing frameworks, and delivering BPMN-driven fit-gap analyses that informed critical configuration decisions.

Blending leadership as a Product Owner, Scrum Master and Technical Business Analyst, they excel in stakeholder engagement, mentoring cross-functional teams and leveraging Agile and SureStep methodologies to drive value. Their singular focus on ROI, continuous improvement and customer experience positions them as a versatile partner capable of spearheading digital transformation and maximising organisational growth.