Business Analyst

Candidate Description

With over a decade navigating retail, healthcare and consulting environments, this Business Analyst and Certified Scrum Master excels at translating complex requirements into actionable user stories while driving continuous improvement. Their breadth spans Agile delivery, stakeholder engagement and data-driven decision-making, underpinned by hands-on expertise with Dynamics CRM and retail SaaS platforms.

Adept at facilitating Scrum ceremonies and leading cross-functional teams, they have delivered high-visibility projects for household names such as a Major Retailer, a Craft Retailer, a Discount Retailer and a Healthcare Provider. Their technical focus encompasses process mapping, data analysis and business intelligence, where they have overseen the creation of dashboards and reporting solutions that empower stakeholders with real-time insights. Notable achievements include accelerating incident-resolution times, enhancing CRM performance and spearheading BI initiatives that elevated organisational analytics maturity.

Combining strong leadership with a passion for learning, this professional mentors team members, champions best-practice Agile methodologies and adapts quickly to shifting priorities. Their proven ability to collaborate across business and IT functions, coupled with Lean Six Sigma principles and a user-centric mindset, positions them as a valuable catalyst for organisations seeking to optimise processes, maximise technology investments and deliver tangible outcomes.