Bupa

Candidate Description

Marked by a decade-plus trajectory in software delivery, this professional brings extensive expertise in Microsoft Dynamics 365 Customer Engagement and the broader Power Platform. Having served organisations such as a Health Insurance Provider, a Consulting Firm, a CRM Solutions Provider, and a Technology Provider, they have applied deep knowledge of Sales, Customer Service and Field Service modules to uplift customer-centric operations across healthcare, education, engineering and government sectors. Their analytical mindset and consultative approach allow them to translate complex business challenges into scalable technical solutions.

Adept at architecting and customising Dynamics 365 deployments, they demonstrate proficiency in Power Apps, Power Automate, SSRS report design and .NET development. Key achievements include guiding a Health Insurance Provider's health-insurance business through CRM enhancements, mentoring junior consultants at a Consulting Firm and delivering end-to-end implementations for clients in both Australia and the United Kingdom. Their work spans solution design, configuration, customisation and reporting, all executed within robust SDLC frameworks.

Beyond technical prowess, this individual excels in leadership and knowledge-sharing, providing direction to multidisciplinary teams and fostering environments where best practice and continuous improvement thrive. Their adaptability across diverse industries, coupled with a passion for maximising return on technology investments, positions them as a valuable asset capable of driving successful Dynamics 365 and Power Platform outcomes for future employers.