Application Support Analyst

Candidate Description

A multifaceted Application Support Analyst and full-stack developer with demonstrated success across financial services, healthcare and government sectors. With a strong foundation in Azure cloud services, Dynamics 365 and Salesforce, this professional combines deep technical knowledge with a passion for delivering resilient enterprise solutions. Their academic achievements at an Educational Institution graduating with High-Distinction honours underscore a commitment to excellence and continuous learning.

Proficiency spans database administration, CI/CD automation and web application development, backed by hands-on experience managing mission-critical platforms at a Financial Institution, a Healthcare Provider and a Business Organization. They have executed complex SQL troubleshooting, implemented RESTful APIs with Node.js and orchestrated digital medical record integrations on a Software Platform, all while adhering to Agile and ITIL frameworks. Key successes include optimising SQL Server performance, reducing deployment lead-times through automated pipelines and crafting knowledge-bases that elevate service desk efficiency.

Adaptable and collaborative, they have led cross-functional teams, mentored peers and engaged stakeholders to capture precise requirements and drive user-centric outcomes. Their blend of technical acumen, analytical rigour and stakeholder-focused communication positions them as a valuable asset for organisations seeking to enhance application stability, streamline cloud migrations and accelerate digital transformation initiatives.