Delivery Manager

Candidate Description

Translating strategy into delivery, the candidate brings more than 25 years of experience across technology leadership, program management and complex organisational change. Their career spans retail, wagering, health insurance, healthcare, telecommunications, banking and government. They combine a foundation in mainframe analysis and programming with extensive leadership of multidisciplinary technology teams. Their experience includes enterprise transformation and ERP delivery, supplemented by verified Dynamics 365 Finance & Operations knowledge covering core finance and manufacturing. At a Health Services Company, they progressed from IT Delivery Manager to GM Project Delivery Services, combining portfolio governance with senior executive engagement. Their current appointment is a fixed-term Delivery Manager role at a Technology Company.

Complex, multi-team delivery is a defining strength, demonstrated through major programs at a Wagering Company, a Major Retailer and a Health Services Company. At the Wagering Company, they led a three-year, $22 million program and achieved the first-phase business launch of Fixed Odds Next Generation on time in July 2015. They also coordinated five development squads for Project Longitude, managing a $5 million FY18 budget and changes affecting 26 applications, with the system ready for its planned September 2018 launch before regulatory approval deferred the business release. Their Major Retailer achievements include delivery of a loyalty management system for its liquor division in September 2020 and Google Local Inventory Advertising capability for its marketing division in January 2020. Across their tenure at a Health Services Company, delivery responsibilities included third-party software integration with a custom-built data mart, lean process redesign and cross-functional business programs. They bring practical Agile, Scrum, Waterfall and PRINCE II experience, including the transition of three long-lived teams at a Wagering Company from waterfall to agile delivery.

Collaborative leadership underpins their approach to governance, stakeholder alignment and delivery improvement. At a Health Services Company, they led a division exceeding 140 FTE, directed a $20 million annual project portfolio and managed a $6 million annual operational-expense budget. They introduced capability models for business analysis, IT quality assurance and project delivery, while establishing project assurance to strengthen execution. Their leadership extends to mentoring, staff development, vendor management and coordination of internal and external teams across multiple geographies. An MSc in Business Information Technology, a BA (Hons) in Office Systems Management and professional development in PRINCE2, MSP and Scrum support their combination of technical grounding and management capability. They offer employers a pragmatic delivery leader who connects strategic priorities with coordinated execution, adaptable teams and sustainable business outcomes.