Technical Lead – D365 CE & Power Platform

Candidate Description

A seasoned Dynamics 365 Customer Engagement and Power Platform professional with nearly three decades in the IT industry, this individual blends deep software engineering roots in C/C++, C# and Microsoft technologies with eight-plus years of specialised CRM consulting. Their breadth spans pre-sales advisory, solution architecture and full-cycle delivery across Sales, Customer Service, Marketing, Field Service and Project Service Automation modules for clients in consulting, government, financial services, manufacturing and logistics sectors.

Proficiency is evidenced through expert-level configuration, customisation and extension of Dynamics 365, complemented by Power Apps, Power Automate and Power BI for analytics and automation. Leveraging Azure services, .NET and SQL Server, they have architected robust integrations, data-migration pipelines and CI/CD frameworks. Key engagements include leading a Technology Company s CRM Solution Development practice, delivering end-to-end green-field CRM implementations for a Government IT Provider and a Paint Recycling Company, and crafting complex FieldOne Sky solutions for a Security Company.

Equally adept at leadership and collaboration, they mentor cross-functional teams, facilitate stakeholder workshops and champion Agile and Scrum methodologies to drive predictable outcomes. Their combination of technical excellence, strategic vision and people-centric approach consistently results in high-impact digital transformation, positioning them as a valuable asset for organisations seeking to maximise their Microsoft cloud investments.