Principal Consultant

Candidate Description

With over sixteen years navigating the software-engineering landscape, this professional excels in architecting and delivering Microsoft Dynamics CRM and portal solutions across government, healthcare and financial-services sectors. They combine programme management acumen with deep technical expertise in Dynamics 365 Customer Engagement, ADX Studio portals, .Net and SQL Server, enabling organisations such as a Government Education Authority to achieve transformative digital outcomes.

Adept at complex solution design, they have implemented bespoke CRM customisations, data-migration strategies and SSRS FetchXML reporting while adhering to Agile and SDLC best practices. Key achievements include leading the eTAMS rollout for a Government Education Authority, building customer self-service portals at a Technology Provider, and delivering enterprise-wide CRM reporting platforms for a Hearing Services Provider and other Consulting Firm clients.

Known for leading cross-functional teams and mentoring developers, they foster collaborative environments that drive quality and on-time delivery. Their adaptability across consulting, government and healthcare contexts, combined with strategic stakeholder engagement, positions them as a versatile Principal Consultant capable of steering complex Dynamics 365 programmes from conception through to operational excellence.