Senior D365 Functional Lead

Candidate Description

A seasoned Dynamics 365 and Power Platform leader with over 20 years in IT and more than 15 years dedicated to Microsoft business-applications delivery, this professional has consistently driven transformative CRM and customer-experience programmes across government, healthcare, utilities, banking, securities and insurance sectors. They blend deep platform expertise with strategic engagement skills, routinely owning solution direction, delivery governance and client relationships for organisations such as a Consulting Firm, a Technology Company and another Consulting Firm. Adept at scoping and estimation, they guide projects from discovery through to adoption while mentoring multi-disciplinary teams on best-practice delivery.

Their technical acumen is demonstrated through mastery of Dynamics 365 Sales, Customer Service and Marketing, sophisticated Power Automate orchestration, Dataverse modelling and secure Azure integrations. Leveraging Agile and Scrum, the candidate has architected Customer 360 solutions, executed complex on-premise-to-cloud migrations and established robust security and data-governance models. Key achievements include leading a multi-stream enforcement CRM for a regulatory body, spearheading an enterprise-wide Customer 360 rollout for a financial institution and delivering stakeholder-management platforms on national digital-health programmes, all while controlling scope, cost and quality.

Blending hands-on solution architecture with strong leadership, this professional excels at guiding cross-functional and offshore teams, facilitating executive workshops and ensuring seamless change management. Their certifications 4PMP, CBAP, Microsoft Certified Trainer and Dynamics 365 Customer Service 4underscore commitment to excellence, while a proven record of training, mentoring and pre-sales support highlights versatility. Organisations seeking a decisive, client-focused leader who can translate complex requirements into sustainable Microsoft-centric solutions will find strong value in the candidate 19s breadth of experience and delivery excellence.