Solutions Architect – Dynamics 365 CE / PP / Copilot

Candidate Description

A seasoned Solutions Architect with over a decade of hands-on experience designing and implementing Microsoft Dynamics 365 and Power Platform solutions across customer service, contact-centre and sales domains. Navigating sectors such as consulting, government, utilities and not-for-profit, this professional combines deep platform knowledge with strong stakeholder engagement skills to translate complex requirements into scalable cloud architectures on Azure.

Their technical acumen spans Dynamics 365 Customer Service, Contact Center, Customer Insights, Salesforce and legacy Siebel, underpinned by expertise in Power Apps, Power Automate, Copilot Studio, Azure Integration Services and C# plugin development. Key achievements include architecting AI-enabled contact-centre experiences using Copilot agents at a Previous Employer, delivering HL7-compliant healthcare integrations at a Technology Company, and optimising funder reporting pipelines for a Not-for-Profit Organization. Well-versed in Agile, Azure DevOps and CI/CD practices, they consistently drive high-quality, on-time project outcomes.

Combining leadership with a growth mindset, this professional excels at mentoring technical teams, guiding presales strategies and crafting compelling solution demonstrations for executive audiences. Their blend of architectural vision, hands-on build capability and domain versatility positions them to accelerate digital transformation initiatives and deliver measurable business value for future employers.