Dynamics 365 Business Central Support Consultant

📍 New Zealand | Hybrid Working
💰 Competitive Salary + Benefits

Are you a Microsoft Dynamics 365 Business Central professional who enjoys working closely with customers, solving business challenges, and supporting ongoing ERP success journeys?

We are currently partnering with a growing Microsoft-focused organisation seeking a Dynamics 365 Business Central Support Consultant to join their Customer Success Team in New Zealand.

This is a fantastic opportunity for someone who enjoys a mix of functional support, client engagement, solution enhancement, and ongoing ERP optimisation across Finance and/or Supply Chain processes.

The Role

Working within the Customer Success Team, you will support a portfolio of Business Central clients across day-to-day support, troubleshooting, continuous improvement, and platform enhancement initiatives.

This is not a purely ticket-driven environment — the role requires someone who can build trusted customer relationships, understand operational processes, and provide consultative support to help clients maximise their Microsoft investment.

Key Responsibilities

• Provide functional support across Microsoft Dynamics 365 Business Central
• Troubleshoot and resolve customer issues across Finance and/or Supply Chain modules
• Support system enhancements, configurations, and optimisation initiatives
• Work closely with customers to understand operational requirements and business processes
• Collaborate with internal consulting, technical, and project delivery teams
• Assist with training, documentation, and user adoption activities
• Contribute to ongoing customer success and long-term client engagement

What We’re Looking For

• Experience supporting or consulting on Microsoft Dynamics 365 Business Central / NAV
• Strong understanding of Finance and/or Supply Chain processes
• Excellent communication and stakeholder engagement skills
• Ability to manage multiple client requests and priorities
• Experience working within a Microsoft Partner or consulting environment highly regarded
• Passion for customer service, continuous improvement, and technology adoption

Nice to Have

• Experience with Power Platform, Power BI, or integrations
• Exposure to warehousing, manufacturing, distribution, or retail environments
• End-user training or customer success experience
• Understanding of ERP enhancement and optimisation roadmaps

Why This Opportunity?

• Join a collaborative and growing Microsoft-focused team
• Hybrid working environment with flexibility
• Strong pipeline of Business Central projects and customer engagements
• Opportunity to develop across support, consulting, and solution delivery
• Work with modern Microsoft technologies and evolving AI capabilities

At saas nine, we specialise in building high-performing Microsoft ERP, CRM, Data & AI teams across Australia and New Zealand.

Explore more opportunities and connect with pre-qualified Microsoft talent via the Talent Portal:
🌐 www.saasnine.com/talent

saas nine | Our Insight, Your Journey.