Senior Project Manager – Dynamics 365 & AI

Candidate Description

A seasoned Senior Project Manager and delivery leader with over 13 years of experience steering large-scale digital, SaaS and cloud-transformation programs across government, banking, retail, FMCG, healthcare, manufacturing and not-for-profit sectors. This professional brings deep expertise in Microsoft Dynamics 365 Customer Engagement, Power Platform and Azure, complemented by strong commercial acumen, stakeholder engagement and cross-functional team leadership spanning on-shore and off-shore resources.

Adept at orchestrating complex technical deliveries, they have driven full-SDLC implementations, integrations and data-migration initiatives leveraging Azure DevOps, Agile, Waterfall and hybrid methodologies. Key achievements include rescuing a critical multi-phase project that helped a Consulting Firm secure the Microsoft Partner of the Year (Social Impact 2024) award, and delivering more than 25 omni-channel SaaS projects for a Technology Provider's clients such as a Major Bank, a Financial Institution and a Government Agency. Their technical toolbox spans Azure Integration Services, SharePoint Online, Power BI, SAP and Salesforce, enabling robust, scalable and secure enterprise solutions.

Combining strategic vision with hands-on execution, they excel at mentoring diverse teams, embedding governance frameworks and championing change-management practices that drive user adoption and measurable business value. Their adaptability across industries and cultures, coupled with certifications in Azure AI Fundamentals and SAFe Agilist, positions them as a high-value leader capable of accelerating digital transformation and maximizing return on technology investments.