Solutions Architect – Dynamics 365 RSO & Field Services

Candidate Description

With more than 18 years immersed in customer-centric technology delivery, this senior Microsoft Dynamics 365 professional has orchestrated transformative CRM and Power Platform solutions across mining, government, insurance, health and education sectors. Adept at bridging business vision with technical execution, they bring deep expertise in Dynamics 365 Customer Engagement, Sales, Marketing and Field Services, complemented by mastery of Azure DevOps and the wider Power Platform. Proven analytical acumen and personable stakeholder engagement underpin a track record of guiding organisations such as a Technology Provider, a Healthcare Provider and a Consulting Firm through successful digital-transformation journeys.

Demonstrated capability spans complex requirement elicitation, gap-fit analysis, solution architecture, configuration, integration and rigorous testing within Agile, Waterfall and PRINCE2 frameworks. Key achievements include securing a new Dynamics 365 contract for a Technology Provider with a Major Retailer, reverse-engineering a Salesforce solution to Dynamics 365 for a Government Department, and delivering a Power Apps Portal-based aged-care survey platform for a Health Alliance. Hands-on technical contributions are reinforced by strong documentation, Azure DevOps governance and training expertise that accelerate adoption and minimise custom code.

A collaborative leader and trusted adviser, they routinely mentor project teams, cultivate high-participation workshops and navigate C-suite discussions to align technology investments with strategic objectives. Their adaptability across diverse industries and project scales, combined with savvy presales acumen, equips them to drive continuous value—whether optimising processes, uplifting provider management capabilities for a Healthcare Provider, or spearheading quality assurance for government programs. This unique blend of strategic insight, technical depth and people-focused delivery positions them as a sought-after consultant for organisations aiming to maximise their Microsoft cloud investments.