Business Systems Analyst – D365 FinOps

Candidate Description

With over four years navigating complex enterprise environments, this professional excels at bridging the gap between business objectives and technical delivery through comprehensive Dynamics 365 Finance & Operations expertise. Adept at stakeholder engagement, they apply strong analytical capabilities and seasoned process-mapping skills to optimise organisational workflows across sectors including transport and logistics.

Their technical acumen is demonstrated through mastery of Agile Scrum methodologies, BPMN modelling, and a tooling suite that spans JIRA, a Service Management Platform, an Online Collaboration Tool, SQL, and Power BI. Key achievements include spearheading a Dynamics 365 upgrade at a Major Retailer that lifted efficiency by 15 % and reducing post-deployment issues by 10 % at a Port Authority through rigorous UAT and training. In prior roles, they have enhanced data quality by 20 % and delivered high-impact visual prototypes using industry-leading prototyping tools.

Collaborating with cross-functional teams and mentoring end-users, they cultivate adoption of new technologies and foster a culture of continuous improvement. Their adaptable mindset, underpinned by strong risk management and documentation practices, positions them to drive successful digital transformations and deliver measurable value to future employers.