Systems Support Analyst – D365 CE / FO / Azure

Candidate Description

With over a decade of hands-on experience in Microsoft Dynamics 365 and the broader Power Platform, this professional excels at transforming complex business requirements into intuitive, high-value solutions. Adept in Customer Engagement, Finance & Operations, Sales and Field Service modules, they combine deep technical knowledge with strong business-analysis capabilities to deliver tailored outcomes for organisations across aged-care, public-sector and transport domains.

Their technical acumen is demonstrated through end-to-end ownership of Dynamics 365 implementations, advanced configuration of Power Apps, Power Automate and Azure Logic Apps, and the creation of insightful Power BI dashboards. They have led successful deployments for a Religious Organization, a Technology Provider and a Transport Authority, introducing streamlined case-management processes, secure role-based access models and reusable Power Platform components. Comfortable working within Agile and Scrum frameworks, they manage backlogs, oversee sprint execution and drive continuous improvement while ensuring robust testing, documentation and stakeholder communication.

Equally effective as a collaborator and mentor, they foster strong relationships with business SMEs and technical teams, facilitating knowledge sharing and user adoption through workshops and tailored training. Their blend of consulting expertise, proactive problem-solving and commitment to best practice positions them as a valuable partner for organisations seeking to maximise their investment in Microsoft’s cloud ecosystem and accelerate digital-transformation goals.