IT Business Support Analyst

Candidate Description

With more than a decade immersed in enterprise technology delivery, this seasoned Business Analyst and Project Manager blends deep Microsoft ecosystem expertise with a keen eye for process optimisation across manufacturing, logistics and finance domains. They have orchestrated Dynamics 365 FinOps transformations, architected Azure-based integrations and leveraged Power Platform capabilities to streamline operations for organisations such as a Major Retailer, a Medical Device Distributor and a Telecommunications Company. Adept at translating complex requirements into scalable solutions, the professional builds strong stakeholder rapport while ensuring rigorous governance and documentation.

Adept at Azure DevOps, Power BI visualisation and Dataverse integrations, they have engineered high-impact solutions that slash manual effort, heighten data accuracy and accelerate decision-making. Highlights include developing an Azure Function that cut order-processing time by 65 %, deploying automated notification systems that reduced troubleshooting by 75 % and optimising multiple D365 F&O modules to deliver real-time executive dashboards. Their toolkit spans Agile and ITIL frameworks, ServiceNow change control, UAT leadership and end-to-end SDLC management.

Combining hands-on technical prowess with proven leadership, they mentor cross-functional teams, facilitate stakeholder workshops and champion continuous improvement. Their adaptability across diverse geographies and industries ensures rapid alignment to organisational goals, while certifications such as PRINCE2 Practitioner and Dynamics 365 Fundamentals (ERP) reinforce disciplined project execution. This blend of strategic insight and executional excellence positions them as a catalyst for digital transformation and sustainable business value.