Senior Project Manager – Dynamics 365 ERP & CRM

Candidate Description

A senior ERP project leader with more than 10 years of progressive experience, this professional excels at driving large-scale Microsoft Dynamics 365 transformations across retail, manufacturing and waste-management sectors. With deep expertise spanning Finance & Operations, Customer Engagement, Supply Chain and Field Service modules, they combine strategic influence with hands-on delivery skills to align technology solutions to business objectives. Stakeholder management and change-leadership capabilities underpin a track record of successful adoption within complex, multi-country environments.

Technically adept, they leverage Agile, PRINCE2 and Scrum frameworks to govern full SDLC lifecycles, from requirements and solution design through data migration, integration and UAT. Their portfolio includes leading a major programme for a Mining Equipment Manufacturer, delivering Dynamics 365 POS to 300 stores for a Jewellery Retailer, and establishing release, test and risk-management frameworks that optimise quality and time-to-value. Proficiency with Azure DevOps, Power BI and SAFe practices enables seamless collaboration between business and technical teams.

Combining leadership, coaching and a passion for user experience, they mentor cross-functional teams and foster cultures of continuous improvement. Their adaptability across industries, coupled with recognised credentials such as PRINCE2 Agile Practitioner and Change Management Practitioner, positions them to maximise ROI on enterprise technology investments. Organisations benefit from their ability to translate strategic vision into actionable roadmaps, ensuring sustainable outcomes and high stakeholder satisfaction.