D365 Techno-Functional Consultant

Candidate Description

With over fifteen years of hands-on experience across Microsoft Dynamics 365 Customer Engagement and the wider Power Platform ecosystem, this professional excels at translating complex business requirements into scalable, user-centric CRM solutions. They have led end-to-end implementations within Government, Retail, Manufacturing and Utilities sectors, leveraging deep expertise in configuration, custom development and integration to drive digital transformation initiatives. A baseline security-cleared consultant, they combine strong analytical abilities with a proven track record in stakeholder engagement and workshop facilitation.

Adept at architecting and delivering solutions that fuse Dynamics 365, Power Apps, Power Automate and Azure DevOps, they have crafted reusable components such as ABN lookup extensions, case-cloning utilities and automated licence-notification frameworks. Key achievements include designing a multi-channel automation suite for a Government Department and building a planogram-driven product-ranging plug-in adopted by a Major Retailer. Their technical competencies span C#, JavaScript, .NET, SSRS, TIBCO integration and advanced reporting through embedded Power BI, executed within Agile, SAFe and Waterfall delivery models.

Equally comfortable in functional and technical domains, this individual mentors cross-disciplinary teams, champions best-practice governance and fosters knowledge-sharing to minimise project risk and accelerate delivery. Their adaptive leadership style, honed through roles at a Consulting Firm, a Technology Company and Geomatic Technologies, ensures seamless collaboration with business and IT stakeholders alike. Combined with strong communication skills and a passion for continuous improvement, they consistently deliver solutions that enhance customer engagement, operational efficiency and organisational value.