Microsoft Dynamics CRM/365 Consultant

Candidate Description

With more than two decades in enterprise software development and consultancy, this Microsoft Dynamics specialist combines deep technical acumen with proven delivery across multiple sectors. Focused on Dynamics 365 Customer Engagement and the wider Power Platform, they have navigated end-to-end implementations, complex data migrations and critical production support for organisations ranging from global miners to public sector bodies. Their background in SQL Server, C#, JavaScript and SSIS underpins an ability to craft robust, scalable CRM solutions that align tightly with business objectives.

Technically, they excel at customising Dynamics 365 forms, entities and plug-ins, orchestrating SSIS/Kingsway Soft migrations, and building insightful SSRS reports. Hands-on experience spans API integrations, ETL data pipelines, and ITIL-aligned support operations, while Agile practices guide their project execution. Notable achievements include supporting 5,000-plus users across four CRM online instances at BHP, and repeatedly delivering on-time implementations and seamless cut-overs for leading Australian consultancies.

Regularly liaising with stakeholders, mentoring users and coordinating cross-functional teams, this professional demonstrates strong leadership and collaborative qualities. Adaptable to shifting priorities and diverse domains, they thrive in high-pressure environments, consistently ensuring solution quality and user satisfaction. Their blend of technical depth, consulting finesse and commitment to continuous improvement positions them as a valuable asset for organisations seeking to maximise their Dynamics 365 investment.