Dynamics 365 Functional Consultant

Candidate Description

With over six years of progressive experience across CRM consultancy, data analysis and marketing analytics, this professional excels in driving value through Microsoft Dynamics 365 and data-driven insights. Adept at stakeholder engagement and equipped with a solid academic foundation in Business Information Technology from an Educational Institution, they bring a well-rounded perspective that spans functional consulting, system administration and analytical reporting.

Their technical acumen is demonstrated through hands-on configuration of Dynamics 365 Customer Engagement, creation of Power BI dashboards, and administration of MySQL databases. Leveraging Agile delivery practices, they have supported end-to-end CRM enhancements for a Financial Services Provider, automated workflow improvements, and produced actionable business intelligence for a Security Solutions Company and other organisations.

Adaptable and collaborative, they have operated effectively within start-up, corporate and not-for-profit environments, fostering seamless communication between technical and non-technical stakeholders. Combined with recognised strengths in time management and organisation, they consistently deliver solutions that optimise processes and enhance user satisfaction, positioning them as a valuable asset for organisations seeking to maximise their Microsoft ecosystem investments.