Dynamics 365 CE Functional Consultant

Candidate Description

Driving strategic digital transformation for Australian enterprises, this Dynamics 365 Customer Engagement specialist brings over four years of concentrated experience across implementation, enhancement and support projects. With deep knowledge of Power Platform, SharePoint Online integration and core CRM modules, they combine strong technical acumen with a consultative approach to translate complex business requirements into scalable solutions.

Their expertise spans advanced configuration of entities, ribbons and sitemaps, development of C# plug-ins and custom workflow activities, and creation of both Model-Driven and Canvas Apps. Adept at JavaScript, Power Automate and data visualisation, they have delivered customised dashboards, charts and reports that improve stakeholder insight. Past engagements at a Technology Provider, a Consulting Firm and an IT Services Company underscore a track record of effective incident management, data migration and adoption of ITIL-aligned processes.

Collaborative by nature, this professional excels in cross-functional teams, facilitating workshops, mentoring junior consultants and aligning technical deliverables with client roadmaps. Their blend of functional design capability and hands-on development ensures rapid value realisation, while certifications such as PL-200 and Power Platform Developer Associate attest to a commitment to continuous learning. Overall, they offer employers a versatile, outcome-oriented consultant capable of elevating CRM ecosystems and driving user satisfaction.