Senior Business Analyst (ERP & CRM)

Candidate Description

With more than a decade steering ERP and CRM transformations, this professional combines deep Microsoft Dynamics expertise with a strategic business-analysis mindset to drive measurable value across retail, FMCG and financial-services environments. Operating comfortably across Finance, Procurement, Supply Chain and e-Commerce domains, they excel in bridging the gap between technical teams and business stakeholders while leveraging tools such as Dynamics 365, Power Platform and Sage to optimise end-to-end processes.

Their technical acumen is demonstrated through hands-on configuration, complex data migration, API and EDI integrations as well as the creation of robust test strategies using Azure DevOps, JIRA and Confluence. Key achievements include delivering a full Asset Finance Origination platform for a Financial Services Company within a strict AU$200k budget, orchestrating an award-winning EDI rollout at a Beverage Company that increased productivity five-fold, and leading a Meal Kit Provider's multi-system NAV implementation covering manufacturing, logistics and pick-to-light automation.

Adaptable and collaborative, they have led cross-functional teams, mentored users and developers, and managed global vendors to ensure on-time, within-budget delivery of mission-critical projects. Their blend of PRINCE II governance, Agile execution and stakeholder-centric communication positions them as a valuable asset for organisations seeking to maximise technology investments and accelerate digital transformation.