Senior D365 CE Functional Consultant

Candidate Description

With over a decade of hands-on experience in customer relationship management and digital transformation, this professional excels as a Senior Functional Consultant specialising in Microsoft Dynamics 365 Customer Engagement. Adept at navigating diverse industry sectors—including real estate, professional services and retail—they combine strong analytical acumen with a passion for optimising business processes and driving user adoption.

Technically, they bring deep expertise in Dynamics 365 configuration, customisation and support, underpinned by solid knowledge of Azure DevOps, ITIL and SDLC governance frameworks. Their track record includes leading discovery workshops, performing gap-fit analyses, coordinating data migration and authoring detailed functional documentation. Notable achievements range from delivering multiple end-to-end CRM implementations to streamlining incident management procedures that improved system stability and stakeholder satisfaction.

Complementing their technical strengths, this individual demonstrates effective leadership through mentoring, comprehensive training delivery and cross-functional collaboration. Their adaptable approach has enabled them to thrive in varied organisational settings, consistently bridging the gap between business objectives and technology solutions. As a result, they add significant value by maximising return on investment for Dynamics 365 initiatives while cultivating high user engagement and continuous improvement.