IT Business Analyst – ERP/CRM/BI

Candidate Description

With over eight years at the nexus of business processes and technology, this business systems specialist excels in orchestrating ERP and BI solutions that drive finance, supply chain and sales efficiency. Adept at translating complex requirements into actionable technical deliverables, they bring hands-on depth with a Business Management Software, Power BI and SQL-based analytics across FMCG, pharmaceuticals and professional-services environments.

Their technical acumen is demonstrated through successful end-to-end rollouts of a Business Management Software at a Pharmaceutical Company, encompassing fit-gap analysis, data migration, configuration and multi-phase testing. Leveraging expertise in EDI, Order-to-Cash, VBA automation and Power BI, the professional has crafted dashboards and automated tools that shorten reporting cycles and sharpen executive insight. Further achievements span advanced development for a Financial Institution, unified reporting frameworks at a Major Food Manufacturer and a Beverage Company, and robust governance of data-integration flows.

Combining strong stakeholder management with proven training and mentoring capabilities, they frequently bridge regional user communities, championing best practice adoption and continuous improvement. Their adaptable mindset, underpinned by Agile and ITIL methodologies, allows them to thrive in dynamic settings—from enterprise pharmaceuticals to fast-moving consumer goods. Ultimately, they deliver measurable process optimisation and data-driven value to every organisation they support.